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William Holland, 1554 Paoli Pike
West Chester, PA 19380
(this address is for mail & parcels only)
Fax: 1.610.344.0651
My new book
Tiffany Desk Sets
CLICK HERE for Ordering Information

CLICK HERE for Ordering Information

My Business Policies, Etc. (in detail)
Credit Cards
PayPal
Shipping
Layaway
Returns
"Hold"
Sales tax
Prior sales
Free Information
Appraisals
Confidentiality
Revealing Prices on Sold Items
Electrical Safety

Credit Cards :
I now accept direct credit card payments up to $4,000. You can either email or fax the information to me. My fax number is 610-344-0651. If you prefer to give the information over the phone, please email me for that number. I need 5 bits of information:
1. Credit card number
2. Expiration date
3. Card verification number--Final 3-digit number on the back, located in the white strip. AmEx cards have 4 digits on the front
4. Your name as it appears on the card
5. Your address where the credit card statement is sent
The credit card transaction goes through a secure connection to Virtual Terminal, which is a PayPal arm. You don't need a PayPal account for me to use this service.

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PayPal (www.paypal.com):
PayPal payments by credit card are accepted on items priced up to $4,000. PayPal e-checks are accepted for payment on items in any amount--no limit. Items priced above $4,000 can be partially paid through PayPal up to $4,000. Any amount over $4,000 must be paid by personal check, bank check or money order. PayPal may set limits on how much you can send at any one time.
To pay by paypal:
1. Log into your account
2. click SEND MONEY
3. Fill in my email address as the recipient: bill@hollandarts.com
4. Fill in the amount, including shipping and 6% tax, if I am shipping to PA
5. Check the box marked GOODS
6. Continue to the next page
7. Describe the item and be sure to include your UPS shipping address,--sometimes it may be different from your paypal account address-- & phone number in the MESSAGE box.
8. Send the payment 

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Shipping & Insurance Rates:
Shipping & Insurance Rates: To simplify matters, I have opted to use a flat rate shipping chart. Some may pay a little too much and some will get a bargain. 
Desk Pieces: $25/order: UPS Ground.
Unframed Icart Etchings: $25/order
Framed Icart Etchings (not oversized): $60/etching: UPS Ground or Priority Mail.
Unframed Erotica: $15/order: 2 Day air or Priority Mail
Repro Prints: $10/order: 1st Class or Priority Mail
Framed Parrish Art (not oversized): $25/item: Ground rate.
Unframed Parrish Art: $15/item: 2 Day air.
Lamps, Glass or Oversized Framed Pieces: TBD.
Book prices INCLUDE USPS "media mail" shipping. They are sent separately.   Allow about 7 work days for book delivery.
Email for rates, if you desire faster delivery.

If you desire Quicker delivery, email for rates.
 
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Layaway Terms:
$200 or 20% down, whichever is greater. No interest charges. Take up to 6 months to pay it off, with at least 20% of the original sale price due every two months and the balance due six months from the sale date.  Big ticket items may be laid away for a longer time, just ask and get the terms in writing from me, so there is no confusion later. $200 penalty per item or 20% of the item's cost (whichever is greater), per item, if you cancel. No activity or payment for a 2 month period will be considered a cancellation. Items $500 & under can be held for $100 down. Desk pieces and single etchings are considered individual items, even if you layaway more than one item in a set or a series. Layaway pieces that are returned within 7 days of receiving the item are subject to a $100 or 20% (whichever is more) restocking charge in addition to the shipping costs paid by the buyer. EXAMPLE: Layaway a $2000 item on January 1st. MINIMUM payments: 20% down=$400. March 1st, another 20%=$400. May 1st, another 20%=$400. July 1st, $1200 balance due. 

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Return policy: 
If you wish to return an item, you must notify me within 3 days from the date that it was delivered. No exceptions, please.
You will receive a full refund, minus any non-reimbursed bank wire fees (usually $10-25) or non-refundable PayPal fees (3% only on payments made 59 or more days before return date); and the shipping/insurance charges both ways. You must ship the merchandise back to me within 1 working day after you receive my confirmation that you are returning it and pay for the shipping and sufficient insurance to cover any loss. The item must be returned in the same condition in which it was originally sent. Any damage/insurance claim must be filed and handled by you, the shipper of the returned item. I will assist as much as possible, but the loss will be paid by the the shipping company's insurance carrier, not by me.
Layaway pieces that are returned are subject to a $100 or 20% (whichever is more) restocking charge in addition to the shipping costs each way which are paid by the buyer. The dollar value of the returned item, if applied to another purchase will remain as a credit if that purchase is subsequently returned. If any item is offered for resale via private transaction, auction, or internet, your right to return the item(s) becomes null and void immediately. We reserve the right to make exceptions or modify the terms of this policy in writing prior to the sale to individuals who have abused this privilege in the past.
Adams Antiques has an "All sales are final" policy for all their dealers, so any items purchased there are only returnable under conditions acceptable to me. 

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"Hold" Policy:
Most pieces can be held for 12 hours, especially for regular clients. I will try to accommodate your needs. Please be cognizant of the stress that holding an item places on my business and act accordingly. Deposit money (your check) must be received by me within six calendar days from the date confirming that the piece is being held for you. If not, it will be re-offered for sale. PayPal or credit card payments must be received within 24 hours from the date confirming that the piece is being held for you. Any deviation from this payment schedule must be confirmed by me through email. Verbal or email promises by me to hold an item will be followed by the item being marked hold on the web page. Please be sure to get an email confirmation from me stating that the piece is on hold. Sometimes a verbal statement like, "Let me think about it," is assumed to be a hold. It is not. Please insist on a written confirmation if you want a piece to be held, so there is no confusion. There are exceptions-sometimes I can hold an item for a longer time, sometimes not at all. Pieces that are marked "hold" for long periods are layaway pieces with paid deposits. 
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Appraisals & Free Information:
I have found that information obtained for free is usually worth what you paid for it: NOTHING. Many times you'll only get information that is self-serving to the dealer.  Accurate information based on years of knowledge is valuable. An item that you think is worth $500 may be worth $5000. Conversely, you may be embarrassing yourself by asking $5000 for a worthless repro. If you really want to know, pay an expert to appraise or evaluate it.  Disseminating information takes time and you must be willing to pay the expert for his time. My fees are very reasonable, starting at $50. Email your specific request and I will quote the fee involved. CLICK HERE to see what I need to appraise your item.
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Other INFO:
1. Sales tax must be paid on all orders shipped to or picked up in PA, unless an exemption form is sent to me with your payment. The tax rate is 6%.

2. All items are subject to prior sale without notice. This means an item is not automatically on "hold" for you just because you inquired about it.  If I promise through an email message to "hold" an item for you it will not be sold to anyone else during the short hold period. Be certain that you have an email confirmation that I am holding the item for you.

3. All customer information is kept confidential. Names, addresses, email info, items purchased and prices paid, etc. are NEVER shared or released.

4. My policy is not to reveal past sale prices as a courtesy to my clients. Many items are sold to other dealers who wish to have the price that they paid kept confidential. Some items were sold some time ago, making my sale price irrelevant, today. Also, most lamps have slight or even major variations in glass color, patination and overall conditions making comparison difficult or meaningless.
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Lawyer inspired ELECTRICAL SAFETY disclaimer:
Tiffany lamps contained the best electrical elements--sockets, cords and plugs--that were available at their time of manufacture. Rarely do I see or hear of a lamp shorting out except from the occasional exposed cord that has lost its insulation from misuse or poor storage.

Every lamp that I sell has been plugged in, lighted with appropriate wattage bulbs, (Desk lamps: 40w, Single socket floor lamps: 60w, Multi-socket lamps: 25-40w per socket), switched on and off numerous times, and left lighted for at least four hours. This is the extent of my safety and functionality test. I am not an electrician.

Remember, all Tiffany lamps are 80-100+ years old, and things wear out eventually. It is good insurance to have a qualified electrician check your lamp and for you to follow common sense procedures, like using low wattage bulbs which do not produce as much resistance (heat) in the wiring and using GFIC outlets or adapters to break the circuit if there is a short.

CLICK HERE for more information

CLICK below to visit my other web pages
Louis Icart Etchings-- Over 200 scanned pictures
Maxfield Parrish-- Art Prints, Calendars & More
Tiffany Desk Items-- Inkwells, letter racks, frames, etc.
Tiffany Lamps & Art Glass-- GENUINE & Guaranteed
Icart Erotic Etchings-- Over 100 scanned pictures
Boudoir Art-- by other Deco artists


Casey the Cat. Not for sale

William Holland Fine Arts  ~~ Fax: 1.610.344.0651